Privacy Policy

Effective Date: April 17, 2026

This Privacy Policy describes how InspectorHub ("we," "us," or "our") collects, uses, and protects information when you use our home inspection management platform. We are committed to protecting your privacy and handling your data with transparency.

1. Overview

InspectorHub is a B2B SaaS platform used primarily by home inspection companies and independent inspectors in the United States. We process data on your behalf to operate the platform. You own your inspection data — we are a data processor, not a data owner.

2. Data We Collect

Account Information

• Name and email address of account holders and team members
• Password (stored as a salted hash — we cannot read your password)
• Company/workspace name
• Profile photo (optional)

Inspection Data

• Inspection reports, observations, and field notes
• Property addresses and client contact information
• Photos and attachments uploaded to inspections
• Inspection templates and form schemas you create
• E-signatures collected from clients

Booking & Scheduling Data

• Booking requests (client name, email, address, preferred date/time)
• Inspector availability and calendar data
• Google Calendar connection tokens (if you connect Google Calendar)

Payment Information

• Billing name and address
• We do not store full card numbers. Payment processing is handled by Stripe, which is PCI-DSS compliant.

Usage & Technical Data

• IP address and approximate location (country/region)
• Browser type, device type, operating system
• Pages visited, actions taken within the platform
• Error logs and performance metrics

3. How We Use Your Data

We use the data we collect to:

• Provide the service — store, display, and deliver your inspection reports and bookings
• Send transactional emails — booking confirmations, password resets, team invitations, report delivery
• Process payments — billing and subscription management via Stripe
• Improve the platform — analyze usage patterns to fix bugs and build features
• Security — detect and prevent fraud, abuse, and unauthorized access
• Support — respond to your support requests
• Legal compliance — comply with applicable laws and regulations

We do not use your inspection data to train AI models or sell it to third parties.

4. Data Sharing

We share data only with:

Service Providers (Sub-processors)

Legal Requirements

We may disclose data if required by law, court order, or to protect the rights, property, or safety of InspectorHub, our users, or the public.

Business Transfers

If InspectorHub is involved in a merger, acquisition, or sale of assets, user data may be transferred. We will notify affected users before data is transferred and a different privacy policy applies.

5. Infrastructure & Storage

InspectorHub is built on Cloudflare's global network:

• Cloudflare Workers — serverless compute; your data is processed in Cloudflare data centers
• Cloudflare D1 — SQLite-based database for structured data (inspection records, accounts, templates)
• Cloudflare R2 — object storage for inspection photos and file uploads
• Cloudflare KV — edge caching for configuration and branding data

Cloudflare encrypts data at rest. Data may be processed in the United States and other countries where Cloudflare operates data centers.

6. Data Retention

• Active accounts: Data is retained while your account is active
• After cancellation: Data is retained for 90 days, then permanently deleted
• Export before cancellation: Use the Data Export feature in Account Settings to download all your data before your account closes
• Audit logs: Retained for 12 months
• Payment records: Retained as required by tax law (typically 7 years)

7. Security

We take data security seriously:

• In transit: All data is encrypted via TLS/HTTPS
• At rest: Cloudflare encrypts all stored data; API keys and secrets configured through the platform are stored using AES-256-GCM encryption
• Passwords: Stored as SHA-256 hashes with a unique salt per user
• Access control: Role-based permissions (owner, admin, inspector, agent) limit access to data
• Authentication: JWT tokens with expiry; httpOnly cookies for browser sessions

While we take commercially reasonable measures to protect your data, no system is 100% secure. If you discover a security vulnerability, please report it responsibly to support@inspectorhub.io.

8. Your Rights

You have the following rights regarding your data:

• Access: You can view all your data within the platform at any time
• Export: Use the Data Export feature to download a full copy of your data in JSON format
• Correction: Update your account information in Account Settings
• Deletion: Cancel your account and all data will be deleted within 90 days. You may also request earlier deletion by contacting support
• Portability: Exported data is in standard JSON format, usable with self-hosted OpenInspection

California residents (CCPA): You have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale (we do not sell personal data). To exercise these rights, contact us at support@inspectorhub.io.

9. Cookies & Analytics

InspectorHub uses minimal cookies:

• Session cookie (__Host-inspector_token): an httpOnly cookie storing your authentication token. Required for the platform to work. Expires when you log out or after 24 hours.
• No tracking cookies by default. We do not use advertising or behavioral tracking cookies.

If you or your workspace administrator enables Google Analytics, anonymized page view data may be collected. This is optional and can be disabled in workspace settings.

10. Children's Privacy

InspectorHub is a professional B2B platform not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or in-app notification at least 30 days before changes take effect. The updated policy will be posted on this page with a revised effective date.

12. Contact

For privacy-related questions, data requests, or to report a concern:

• Email: support@inspectorhub.io
• Contact form: inspectorhub.io/contact

We aim to respond to all privacy inquiries within 5 business days.