TERMS OF SERVICE
Effective date: August 1, 2026
1. Acceptance of Terms
By accessing or using InspectorHub (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms apply to the hosted InspectorHub cloud platform. The self-hosted open-source OpenInspection software is governed by the GNU Affero General Public License v3 (AGPL v3).
2. Account Registration
To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for safeguarding your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
3. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not: (a) use the Service to violate any applicable law or regulation; (b) attempt to gain unauthorized access to any part of the Service; (c) interfere with or disrupt the integrity or performance of the Service; (d) upload or transmit viruses, malware, or other malicious code; (e) use the Service to store or transmit infringing, libelous, or otherwise unlawful material.
4. Your Data
You retain all rights to the data you submit to the Service ("Your Data"). By using the Service, you grant us a limited license to store, process, and display Your Data solely for the purpose of providing the Service to you. We will not access, use, or share Your Data except as necessary to provide the Service, comply with the law, or enforce these Terms. You may export or delete Your Data at any time. Deleting your personal InspectorHub account is a separate action from deleting a company's inspection data: closing your account requires you to re-enter your password, and if you are the sole administrator of a company, that company first enters a 30-day offboarding grace period (during which it can still be restored) before its data is permanently removed. Some records — financial and billing records, security and audit logs, and proof that you accepted these Terms — are retained afterward for the periods and reasons described in our Privacy Policy, rather than deleted outright.
5. Data Roles & Responsibilities
Your company stores personal data about your own clients — for example homebuyers, agents, and the people named in your inspections. With respect to that end-client data, you are the data controller: you decide why and how it is processed, you are responsible for having a lawful basis to collect and use it, and you are responsible for providing your own privacy notice to your clients. We act only as your processor: we process end-client data on your documented instructions and in accordance with our Privacy Policy, and we do not use it for our own purposes. This division of roles does not apply to your own account and billing information, for which we are the controller.
6. Company & Team Management
Each company on InspectorHub is a separate, isolated tenant. As a company owner, you are responsible for managing team members, permissions, and data within your company. You may invite team members who will be bound by these Terms. Removing a team member revokes their access to the company but does not delete their InspectorHub identity. You may leave a company you belong to at any time from your account settings, which removes only your own membership without affecting the company's data or other members; if you are that company's sole administrator, you must first transfer the administrator role to someone else, or delete the company, before you can leave.
7. Security Features
We provide security features to help you protect your company, including two-factor authentication (2FA) and role-based access control. Whether to enable and enforce these features within your company is the account owner's decision. Choosing to turn them on, and configuring member roles appropriately, is part of the account-safeguarding responsibility described in Section 2. We are not responsible for unauthorized access that results from your decision not to enable an available protection.
8. Billing & Payments
InspectorHub's hosted platform is free to start: your first 5 inspections are free, with no credit card and no time limit, and include up to 5 team members, 50 platform text messages, and 50 platform emails to run those inspections. Messages you send through your own connected provider (bring-your-own SMS or email keys) are not counted against these allowances. When your free inspections are used up, your existing data stays fully accessible — creating new inspections, adding team members beyond 5, and sending platform messages beyond the included allowances require a paid subscription. Self-hosting the open-source OpenInspection software remains free without limit. Paid subscriptions are billed per active inspector seat. Prices are listed on our pricing page and may change with 30 days' notice. Subscription payments to InspectorHub are processed by Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis. Seat quantity tracks your active team members automatically; adding or removing a member adjusts your billed seats on a prorated basis. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period, and no refund is issued for the remainder of that period. Separately, you may connect your own Stripe account to collect payments from your clients. Any payment your client makes through your connected Stripe account is a transaction between you, your client, and Stripe — InspectorHub is not a party to it, does not receive those funds, and is not responsible for those payments, refunds, or disputes.
9. Money-Back Guarantee
If you are unhappy in any month you are subscribed, email us and we will refund that month's subscription fee — no questions asked. Requesting a refund cancels your subscription immediately and returns your company to the free tier with your data intact. The guarantee applies to the most recent paid period only (one refund per period) and covers InspectorHub subscription fees only; it does not cover third-party charges passed through at cost, such as mobile-carrier fees for text messages sent through a managed number. For annual subscriptions, the refund is pro-rated for the unused whole months remaining in the term. If you would prefer to keep access through the end of a period you have already paid for, cancel instead of requesting a refund — you keep the Service until the period ends and no refund is issued. Either way, once the subscription ends your company remains on the free tier with your data intact.
10. Text Messaging (SMS)
a. Your messaging program. If you enable SMS, you are responsible for your text messaging program and its content. You represent and warrant that your messaging complies with all applicable laws and regulations (including the TCPA), the CTIA Messaging Principles and Best Practices, and carrier requirements; that business information you provide for messaging registration is accurate; and that you have a lawful consent basis for each recipient class: consumers (clients / homebuyers) — prior express consent recorded before send; business counterparties (for example agents and other parties named on an inspection) — an established business relationship or equivalent lawful basis for transactional job texts; and your staff — employment or account terms, not consumer opt-in. Do not record staff or B2B counterparties as if they were consumer opt-ins in your consent ledger. b. Consent and opt-out. Consumer opt-in must identify your business, state that message and data rates may apply, and offer STOP to opt out and HELP for help. Opt-in must not be pre-selected and must not be buried only inside legal documents. You must honor STOP and HELP for all outbound recipients, must not buy, sell, rent, or transfer messaging consent to or from any party, and must not share consent across businesses or use cases. You must retain proof of consumer consent. c. Managed registration (where applicable). If you use InspectorHub's managed messaging, you authorize InspectorHub to submit your business information and program details to our messaging provider (Twilio or Telnyx), The Campaign Registry, and carriers, and to register and operate messaging compliance entities (for example a brand, campaign, or toll-free verification) and a sending number on your behalf. d. Provider terms and fees. Your use of messaging is subject to the acceptable-use and messaging policies of the provider carrying it — Twilio's or Telnyx's — which are incorporated by reference. Bring-your-own (your own Twilio or Telnyx account): you contract with and pay the provider directly and are responsible for all charges on your account. Managed messaging: text messaging is included in your paid subscription up to the SMS allowance for your plan; InspectorHub provisions and pays for the underlying messaging. Usage beyond your plan's allowance may be throttled, blocked, or billed as overage as described in your plan. Managed messaging requires an active paid subscription. e. Suspension. We may suspend or disable your messaging immediately if Twilio, The Campaign Registry, or a carrier flags or blocks your program, or if your messaging violates this section, in order to protect deliverability for all customers.
11. Notifications and Recipient Preferences
a. Notifications you must not suppress. The Service lets you turn individual notifications on and off through automation rules and templates. Some notifications are the recipient's record of a transaction they are a party to, and you must not disable, suppress, or intercept them: account and sign-in messages; an agreement sent for signature and the signed copy and signature certificate returned to the signer; invoices and payment receipts; and the inspection report itself once you publish it. These are marked as always-sent in the Service, and the recipient is shown that they cannot be switched off. b. Preferences you must honor. For every other notification, the recipient may choose per notification and per channel — email, text, or in-app. You must honor those choices and must not route around them by sending the same content through a channel the recipient has switched off, or from outside the Service to a recipient who has switched it off inside it. A recipient's choice is not a marketing preference you may reset; it stands until they change it. c. Text messaging is separate and stricter. A preference answers which messages a recipient wants; consent answers whether you may text them at all, and is governed by section 10. Honoring a preference never substitutes for a lawful consent basis, and a preference left switched on is not consent. d. Where recipients exercise this. Your clients manage their choices in their client portal, your team members and partner agents under Settings → Profile. You must not remove, obscure, or gate access to those controls, and you must not present your own messaging as exempt from them.
12. Service Availability
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice. We are not liable for any downtime, data loss, or damages resulting from service interruptions beyond our reasonable control.
13. Indemnification
You agree to hold harmless and indemnify InspectorHub and its affiliates against any third-party claim, demand, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or any fault on your side. This includes claims brought by your own clients, and claims arising from unauthorized access caused by your negligence — for example, credentials that were compromised because they were not kept secure or because an available security feature was not enabled. It also includes claims arising from your messaging program, including TCPA, CTIA, or carrier disputes about consent or content.
14. Security Incident Notification
If we confirm a personal-data breach affecting our platform systems, we will notify affected companies without undue delay and share the information reasonably available to us. Because you are the controller of your end-client data, any onward notification to your own clients, or to a regulator or supervisory authority, is your responsibility. We will assist you with information you reasonably need to meet those obligations.
15. Limitation of Liability
To the maximum extent permitted by law, InspectorHub and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service.
16. Termination
We may suspend or terminate your access to the Service at any time for violation of these Terms, with or without notice. Upon termination, your right to use the Service ceases immediately. You may request an export of Your Data within 30 days of termination. After 30 days, we may delete Your Data in accordance with our data retention policy.
17. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated terms and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.
18. Contact
If you have any questions about these Terms, please contact us at legal@inspectorhub.io or through our contact form.